Find answers to common questions about Nox Levia products, orders, shipping, care, and preorders.
If you need help with a specific order, contact us with your order number and we will be happy to assist.
Helpful answers
FAQ
Find answers about orders, shipping, organic cotton, care, returns, and preorder interest.
Where do you ship?
Nox Levia currently supports Canadian orders. Update this answer with your exact shipping regions and delivery timelines.
How does preorder work?
When a product option is sold out but preorder interest is open, you can leave your email to receive priority notice when that option returns. No payment is collected through the interest form.
How should I wash organic cotton bedding?
Wash cool with mild detergent, wash similar colours together, and tumble dry low. Avoid bleach and harsh chemicals.
Can I return an order?
Add your final return policy here, including eligible products, timing, and condition requirements.